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F.A.Q

Shipping Policy

Each item is handcrafted and assembled with love just for
you and your loved one. Due to this, please allow 2 - 5
business days for your order to be processed.

Once shipped, you can expect delivery within:

USA: 2 - 5 Business Days w/ Standard (1 - 3 Business Days
w/ Expedited)

Canada: 5 - 10 Business Days

UK & EU: 3 - 7 Business Days

Australia & New Zealand: 8 - 20 Business Days

Rest of the World:
5 - 10 Business Days

Return Policy

I do hope you are happy with your purchase, but if not please contact me within 14 days, and return your item unworn in original packaging within 30 days.

The customer is responsible for return shipping costs, these will not be refunded. I advise sending tracked, or getting proof of postage as I cannot be responsible for lost returns if they are returned by standard post.

Due to hygiene reasons, I am unable to accept returns on earrings.

How Do I Customize An Order

Saphalta & Co creates most of our pieces in house. For details on customization options, please refer to the product page for more details.

On the product page there will be instructions on how to customize your box or jewlery.

How Often Should I Clean My Jewelry?

To care for your Saphalta & Co pieces, there are three things you should keep in mind: 

1. Is your jewelry in contact with chemicals or other substances?

2. What residue stays on your jewelry for longer periods of time, or gets removed from cleaning?

3. And finally, how is your piece stored?

We recommend removing your Saphalta & Co pieces before activities that tend to come into contact with chemicals, like swimming, cleaning, gardening, and exercising, to name a few. 

We also recommend the "last on, first off" method. Meaning, jewelry is the last thing to put on for the day and the first to remove at the end of the day. By doing so, you limit the exposure to lotions, perfumes, hairspray, makeup, etc.

Does My Order Come With A Warranty?

Yes! All Saphalta & Co pieces, except for sale page items, have a 60 day warranty for manufacturing defects. Email us right away if you are having issues (info@saphalta.com) and we will make sure you are taken care of!